Solicitors body pulls plug on genealogy service
As a businessperson as well as a probate professional, it makes perfect sense to me, to cater for public demand as much as possible.
I am confused therefore, to learn that the Solicitors Regulation Authority (SRA) has decided to withdraw its genealogical tracing service, due to unforeseen demand.
The problem as far as I can tell is that its call centre is struggling to cope with the amount of calls received, so instead of identifying and allocating additional resources, it has instead decided to shut down the service.
The service level self-imposed by the SRA was to answer a call within 60 seconds (which seems a long time to me, anyway). However, research showed that only 17% of calls were being answered within this time.
In future, all genealogical tracing calls will be dealt with by the Law Society library, leaving the SRA call centre to focus instead on its other, presumably less popular services. If you need help with Genealogy services please do not hesitate to get in touch