Airline Ryanair has apologised to a man for refusing to give a refund after the death of his mother.
Doug Parsons had booked for his family and his mother to fly to Fuerteventura with Ryanair, in October. They had stayed there some years previously and had had a wonderful time.
In April this year, the late Mrs Parsons had a tumour removed from her womb and was still looking forward to her holiday. Unfortunately, only two months later, she was then informed that the cancer had in fact spread and that her condition was terminal.
Three weeks after receiving the news, Mrs Parsons passed away and in addition to his duties as executor, her son contacted the airline and asked for a refund of £230 – the cost of his mother’s flight ticket.
The airline refused, offering its condolences but stating that the deceased had breached its terms and conditions.
Mr Parsons was understandably upset at Ryanair’s response and refused to accept that he could not receive a refund. Finally, the airline backed down only after the gentleman threatened to take his mother’s ashes on the flight in an urn and the press became involved, saying that Mr Parsons had received an “incorrect” letter and offering a full refund.
The world is getting smaller so they say, and with the advent of the internet, Skype, mobile phones and social media, it certainly does seem to be that way.
With so many of us travelling and even choosing to live abroad or marry someone from a different part of the world, it is becoming common for beneficiaries of an estate to not only live in the UK, but absolutely anywhere across the globe.
The first thing you must note as an executor planning to distribute funds to an individual overseas is that you must, by law, carry out an international bankruptcy search on that individual.
Once you’ve been given the all clear, you’re advised to make a direct transfer from the deceased’s dedicated bank account, to the individual’s bank account or send a cheque by recorded delivery. Be sure to keep records of this transaction so you can refer to them later, if necessary.
If you have inherited land after the death of a loved one, it is vital that you act instantly and appropriately.
By completing an assent document, you are formally requesting that the land that has been left to you is to be legally transferred and documented; in effect making you the new owner.
If you are not the executor of the deceased’s estate, then the executor will need to be a party to the assent after probate has been granted, and they have been given the go-ahead to distribute any remaining assets, as instructed by the will.
You must ensure that these legal formalities take place and are carried out correctly, particularly if it is your intention to sell the plot of land in the future, when ownership must be proven.
A professional probate expert will be able to advise you and the executor if necessary, on how to carry out all aspects of asset distribution in a legal manner.